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Word of The Decade at PNC: ‘Technology’ - The Business Journal


If there’s one word that sums up the immense changes in banking over the last decade – and most likely those coming in the new decade – it is likely “technology.” 

Over the past 10 years, technology has enabled PNC customers to change the way they do banking and handle financial transactions. It is common today for people to pay bills online and manage their bank accounts on the internet or their mobile phones, and many apply for and complete loans digitally. 

At PNC, this has been done through significant investments in technology. For example, PNC has enhanced mobile and online banking by enabling customers to digitally shop for and buy a car or a house. 

In 2020, PNC will continue to expand its digital capabilities by launching new products that will make banking easier for customers. Among the expected upgrades this year is a dramatic advancement in the way customers apply for and are approved for mortgages, either online or through a smartphone.

Local Connection

What won’t change is PNC’s focus on personal relationships with its customers. As a “main street bank,” PNC has the services of a large bank with the personalization of a locally owned business.

While we financially support many local efforts such as the Youngstown Neighborhood Development Corp.’s redevelopment of existing houses and the centennial celebration of the United Way of Youngstown and the Mahoning Valley, our employees are also directly involved in our community. 

To see the full story from The Business Journal, click here.